Terms of service — Decadecut

Your statutory rights come first

Nothing in these terms affects your statutory rights. If you are a consumer, the Consumer Rights Act 2015 requires that digital content and digital services supplied to you are of satisfactory quality, fit for any purpose you made known to us, and as described. Sections 34 to 36 of that Act set those requirements, and section 47 makes any term that tries to exclude or restrict them ineffective.

We do not attempt to exclude them. If the service is not of satisfactory quality, is not fit for a purpose you made known to us, or is not as described, you are entitled to a repair or replacement, and to a price reduction where that is not possible within a reasonable time and without significant inconvenience. Where any sentence in these terms could be read as cutting down a right you have by law, it does not have that effect and the right stands.

What the service is

Decadecut reads the construction of a garment from photographs you upload. For each construction feature it can identify, it states the period that feature points to on its own. It then shows where those periods overlap, and reports any pair of features whose periods cannot overlap at all.

Periods are always given as intervals of years. The service does not give a single year, because the method does not support one.

The intervals come from a reference table held by us. The overlap and the clash detection are computed in your browser from that table, which means any reading can be recomputed by hand from the same published numbers.

What the service is not, and what you must not use it for

This is not an authentication service. It does not judge whether an item is genuine, does not distinguish an original from a reproduction, does not identify a brand and does not determine where an item was made. Where several clues point to a later making or a later alteration, that is reported as an observation about construction and is not an authentication finding.

It gives no valuation of any kind. Period is only one of many factors bearing on what an item is worth, and the service has no view on the others or on whether you should buy or sell anything.

You must not use anything produced by this service:

in a description of an item offered for sale;
in an auction catalogue entry or lot description;
in support of a claim that an item is genuine, original, authentic or of a particular maker;
in an insurance valuation or an insurance claim; or
as the basis for buying or selling anything.

For any of those purposes, consult a specialist who will examine the item in person. Using output in a prohibited way is a breach of these terms and we may close your account for it.

The service also does not accept photographs containing people, does not generate images of people, and gives no advice on how a garment would fit, suit or be worn.

Output must not be relied on for any decision about medical care, legal rights, financial or credit matters, safety, employment, housing, immigration or the administration of justice. The acceptable use policy sets out the full list of prohibited uses and forms part of these terms.

Accuracy, and what the service cannot know

We take care to keep the reference table accurate and to describe its limits honestly, and we will correct errors in it when they are pointed out to us.

The step that identifies features from a photograph can be wrong. Photographs flatten; padding, cloth weight and the depth of a roll line are all judged less reliably from an image than from the garment in hand; and a poorly lit close-up can be misread. Where a feature has been misread you can remove it and the reading recomputes.

Reproductions, later alterations, regional and workroom variation, and unconventional or theatrical cutting all distort the clues, and the service has no way of seeing that they have done so. Every result carries a list of what it cannot know, and you should read it.

Because of this, a reading is research material and not a statement of fact about an object. That is a description of what the service is, not an attempt to reduce the quality you are entitled to expect from it under section 3 of these terms.

Your account

You must be 18 or over to open an account. The service is not directed at children and we do not knowingly open accounts for anyone under 18.

Keep your sign-in details to yourself and tell us promptly at support@darcyclothinguk.shop if you think someone else has used your account. One account is for one person; accounts are not to be shared or resold.

You may close your account at any time from the billing page. Closing it ends the subscription at the end of the period you have paid for and deletes your uploads and readings on the schedule set out in the privacy notice.

The photographs you upload

Your photographs remain yours. You give us permission to store and process them only so far as is needed to produce your readings, to let you re-open them, and to keep the service secure and working.

Your photographs are not used to train or fine-tune any model, ours or anyone else’s, and they are not sold, licensed or shared with third parties for that purpose.

You must have the right to upload what you upload, and you must not upload photographs containing people. Uploads that appear to contain a person are refused.

Plans, prices and credits

There are three plans: Free, Era, Archive. A full comparison, with what each includes, is on the plans page.

All prices are shown in US dollars (USD) and include VAT at 20%. The price you see at checkout is the price you pay; there are no separate handling or processing fees.

Credits are a measure of service use. They are issued for the month to which they relate and do not carry over into the following month. There are no credit packs and no stored balance. Credits are not money, are not stored value, are not redeemable for cash and are not transferable. If you run out before the month ends you may move to a higher plan, which takes effect immediately with the price adjusted for the remainder of the period.

We may change prices. If we do, we will tell you by email at least 30 days before the change takes effect, the change will apply from your next renewal and not before, and you may cancel in the meantime with no charge for the change.

Subscriptions, renewal and cancellation

Paid plans are subscriptions. They renew automatically at the end of each period until you cancel, and you are told this at checkout on the same screen as the price, before you pay.

You can cancel at any time in one step from the billing page. There is no telephone call, no form to complete and no retention flow. Cancelling stops the next renewal; your plan continues to the end of the period you have already paid for.

We apply the subscription requirements of the Digital Markets, Competition and Consumers Act 2024 now, ahead of their coming into force. This is voluntary early adoption rather than a current legal requirement, and it means:

a pre-contract information screen at checkout, setting out what you are subscribing to, what it costs, when it renews and how to get out;
a renewal reminder sent by email before each renewal, sent on its own and never mixed with marketing;
a 14-day cancellation period at the start of the subscription;
a fresh 14-day cancellation period running from each renewal; and
an exit that is at least as easy as signing up was, in the same place, without having to speak to anyone.

Your cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, including how the 14-day right works for digital services that start immediately, are set out in full on the cancellation and refunds page, which forms part of these terms.

Payment

Card payments are handled by an external payment processor certified to PCI DSS Level 1, over an encrypted connection. Card numbers are not stored on our servers and are not visible to us.

If a payment fails we will try again and tell you by email. If it cannot be taken, the paid features pause; your account, your readings and your uploads are not deleted because of a failed payment.

Availability and changes to the service

We aim to keep the service available at all times, but it may be unavailable for maintenance or because of a fault. Where we plan maintenance that will interrupt the service, we give notice on the site beforehand.

We may change how the service works, including the reference table, as the underlying research improves. Where a change materially reduces what a paid plan provides, we will tell you by email at least 30 days beforehand and you may cancel and receive a refund of the unused part of the period you have paid for.

We may suspend or close an account that is being used in breach of these terms or of the acceptable use policy. Where we do, we will say why, and you may reply and ask us to look again.

Responsibility

We are responsible for loss you suffer that is a foreseeable result of our breaking these terms or of our failing to use reasonable care and skill.

We do not exclude or limit our responsibility to you in any way where it would be unlawful to do so. That includes responsibility for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for any breach of your rights under the Consumer Rights Act 2015.

We are not responsible for loss that was not foreseeable when you entered into this agreement, and we are not responsible for loss arising from a use of the output that these terms prohibit — a sale description, an auction entry, an authenticity claim, an insurance valuation, or a decision to buy or sell. Those uses are prohibited precisely because the service is not built to support them.

Where we are responsible for loss connected with a paid plan, and the loss is not of a kind listed in the second paragraph of this section, our responsibility is limited to the amount you have paid us in the twelve months before the loss arose. This limit does not apply to anything a consumer is entitled to under the Consumer Rights Act 2015.

Law and disputes

These terms are governed by English law. If you are a consumer resident elsewhere, you keep the benefit of any mandatory consumer protection rules of the country you live in, and nothing here takes those away.

You may bring proceedings in the English courts, and, if you are a consumer resident elsewhere, in the courts of the country you live in.

We are not a member of any alternative dispute resolution scheme and we are not required to be one. Please raise a complaint with us first, at support@darcyclothinguk.shop; most things are settled that way.

The identity of the company you are contracting with is on the legal information page.

Changes to these terms

If we change these terms in a way that affects you, we will tell you by email at least 30 days before the change takes effect and the date at the top of this page will change. If you do not accept the change you may cancel before it takes effect and we will refund the unused part of the period you have paid for.

Corrections that do not change what either of us has to do — a broken link, a typographic error — take effect when they are made.